
“The Jabian team members are my thought partners, not just consultants. We could not have done this without them! Our investment idea when from ‘not funded’ by our c-suite to ‘fully funded’ and then to ‘we should increase funding’ for this.”
I joined Jabian Consulting in 2019, after 6 years in the US Navy, 2 years in academia, and 2 years at Accenture. At that time, Jabian was looking to expand the Dallas office both in size and breadth of capabilities. In my first few years, I had the chance to grow my consulting leadership experience with clients through process engineering, strategic planning, big data analysis, and customer experience.
After being promoted to Manager, then Senior Manager, I went all in on all things customer. I led Jabian projects to segment customers, refine sales strategies, launch products (physical and digital), and design customer experience organizations.
In 2024, I was promoted to Director on the Dallas leadership team. In that role, I lead consulting teams in delivering value for clients, while driving broader office strategy. I am fortunate to work with smart, caring colleagues to do amazing work in the DFW market.
There are a few simple things that motivate me every day:
I have been teased for being over-confident before, but I attribute that to my willingness to set aside the humiliation of a first draft and focus only on the end goal. My job, after all, is to go get the outcome. I am empowered by working through iterations with a great team and terrific clients.
I am always searching for the base-level goal of any scenario, and figuring out the best path to achieve that goal. I want to work with people who share the same values.

A Possible-Worlds Solution to the Puzzle of Petitionary Prayer
European Journal for Philosophy of Religion, Vol. 9, No. 1 (2017)

Blurred Lines In an Omnichannel World
Jabian Journal, Fall 2019

Unlocking the Value of the B2B Customer Experience
Jabian Journal, Fall 2020

Translating Customer Experience Into a Durable Competitive Advantage
Jabian Journal, Spring 2024